Cost of Quality

More than any other subject of interest to business people the world over in the past decade, Quality has become a focal point of activity. But unfortunately, the most reliable and accurate measure of that "elusive" attribute, namely, the Cost of Quality, is still unclear in a lot of people's minds. The Quality profession has always been about improving processes, products and services. From TQM to PDCA to Six Sigma, all Quality methodologies are focused on eliminating defects and the root cause of those defects. It involves products that satisfy your customers, running processes at greater efficiencies, producing less waste and increasing business productivity. All of this, of course, is based on the fact that these processes are driving financial benefits. If it didn't make sense financially, would you still do it? In some cases you might, but as a rule of thumb you can't sustain a business unless you bring in revenue and produce a profit.

PROGRAMME OBJECTIVES
a.    Understand the Quality Cost Model that includes Prevention Costs, Appraisal Costs,
       Internal Failure Costs and External Failure Costs.
b.    Know where Cost of Quality fits into Quality Management Systems
c.    Appreciate the magnitude of Quality Costs on the business and benefits of            
       implementing a Cost of Quality System.
d.    Develop a draft listing of the Quality Costs present within organization across the 
       four cost categories.
e.    Devise a system to identify, track, analyze and take action on Quality Cost data.
f.     Use the tools that can support a Cost of Quality program.
g.    Create an action plan to support the full implementation of a Quality Cost system.
h.   Be aware of the Pitfalls

PROGRAMME OUTLINES

  • Introduction to Cost of Quality (CoQ)
  • Categories of CoQ
     - External Failure Cost
     - Internal Failure Cost
    - Appraisal/Inspection Cost
    - Prevention Cost
  • Examples of CoQ
  • Why is it important to track CoQ?
  • Comparison to 6 Sigma
  • Goal of a CoQ System
  • Model of Optimum CoQ
  • How to start a CoQ program? The Seven Step Aproach
  • Pitfalls of CoQ

DURATION
2 days, 9am to 5pm.

WHO SHOULD ATTEND
Finance, sales/marketing, engineering, manufacturing, material control, quality,  purchasing, maintenance and human resource.

COURSE FEE
SMF Members:  $556.40*
Non-Members:  $599.20*

*fees are inclusive of 7% GST

FURTHER ENQUIRIES
Telephone: 65 6826 3100
Fax: 65 6826 3113
Email: enquiry.ccl@smfederation.org.sg

Terms & Conditions

1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.

If notice of withdrawal is received:

- At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.

- Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
- No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.

2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
- Singapore Citizens or Singapore Permanent Residents
- Participants who have achieved at least 75% attendance and sat for all required assessments

Full course fee will be charged to participants who fail to meet the above-mentioned criteria.

3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.

4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.

5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.