WSQ Supervise Teams at Work
This course is developed to enable an individual to acquire supervisory skills and knowledge in supervising and implementing work improvement processes in the workplace. It is a systematic approach that workers can use to make incremental and breakthrough improvements in processes that produce products and services for customers.
1. Form work teams
- Organizational goals, objectives and strategic plans
- Work allocation and delegation limits for the team
- Team goal setting techniques
- Group Cycle
- Knowledge of cross-cultural environment
2. Lead workplace team activities
- Team goal setting techniques
- Team leadership tools and practices
- General motivation tools suitable for team building and development
- Conflict management techniques
3. Maintain team performance
- General communication tools applicable to a team setting
- Sound communication tools suitable for team building
- General feed back and negotiation skills suitable for a team setting
- General communication cultures, languages and barriers in a team setting
*Course fees before GST
**Funding is subjected to approval
Note that purchases of goods and services from GST-registered businesses before 1 Jan 2023 will be subject to GST at 7%, and purchases on or after 1 Jan 2023 will be subject to GST at 8%.
Completed O-level and are able to speak, read and write in basic English
An applicant must be at least 18 years of age on admission to the programme.
1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.
If notice of withdrawal is received:
- At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
- Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
- No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.
2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
- Singapore Citizens or Singapore Permanent Residents
- Participants who have achieved at least 75% attendance and passed all required assessments
Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.
5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.
