1. Plan work improvement activities

- Organisational goals
- Team’s key performance indicators
- Principles of continuous process improvement
- Communication modes and barriers
- Roles and responsibilities of work teams
- Resources requirements for work teams
- Importance of an action plan
- Structure of an effective action plan

2. Implement work improvement processes

- Applications of continuous process improvement techniques
- Purpose of control mechanisms
- Ways to resolve issues related to implementation of improvement activities
- Purpose of training and facilitating the work teams

3. Standardise improved work processes

- Methods of evaluating the work teams results
- Format of a report
- Purpose of documenting changes in work processes
- Types of stakeholders

*Course fees before GST

**Funding is subjected to approval

Note that purchases of goods and services from GST-registered businesses before 1 Jan 2023 will be subject to GST at 7%, and purchases on or after 1 Jan 2023 will be subject to GST at 8%.

Completed O-level and are able to speak, read and write in basic English
An applicant must be at least 18 years of age on admission to the programme.

1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.

If notice of withdrawal is received:

- At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.

- Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
- No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.

2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
- Singapore Citizens or Singapore Permanent Residents
- Participants who have achieved at least 75% attendance and passed all required assessments

Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.

4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.

5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.