WSQ Supervise Work Improvement Processes
This course is developed to enable an individual to acquire supervisory skills and knowledge in supervising and implementing work improvement processes in the workplace. It is suitable for supervisory/managerial staff in service-related jobs like IR technicians, manufacturing, logistics and real estate maintenance and management.
Who Should Attend:
1. Plan work improvement activities
– Organisational goals
– Team’s key performance indicators
– Principles of continuous process improvement
– Communication modes and barriers
– Roles and responsibilities of work teams
– Resources requirements for work teams
– Importance of an action plan
– Structure of an effective action plan
2. Implement work improvement processes
– Applications of continuous process improvement techniques
– Purpose of control mechanisms
– Ways to resolve issues related to implementation of improvement activities
– Purpose of training and facilitating the work teams
3. Standardise improved work processes
– Methods of evaluating the work teams results
– Format of a report
– Purpose of documenting changes in work processes
– Types of stakeholders
This course adheres to the SSG Skills Framework <Continuous Process Improvement-PRE-PIN-3006-1.1> . Trainees who attended at least 75% of the scheduled class, demonstrated competency in the WSQ assessment, and participated during the scheduled class will receive the e-certificate with the aforementioned skills under the SSG Skills Framework.
*Course fees before GST
**Funding is subjected to approval
Note that purchases of goods and services from GST-registered businesses will be subject to GST at 8%. GST amount calculated will be based on full course fees.
Completed O-level and are able to speak, read and write in basic English
An applicant must be at least 18 years of age on admission to the programme.
1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.
If notice of withdrawal is received:
– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.
2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
– Singapore Citizens or Singapore Permanent Residents
– Participants who have achieved at least 75% attendance and passed all required assessments
Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.
5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.
6. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.
1. The candidate has the right to disagree with the assessment decision made by the assessor.
2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.
3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.
4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.
5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.
6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.
7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.
8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $108.00 (inclusive of 8% GST).
9. The assessor can help the candidate with writing and lodging the appeal.
10. The assessment manager will collect information from the candidate & assessor and give a final decision.
11. A record of the appeal and any subsequent actions and findings will be made.
12. An Assessment Appeal Panel will be formed to review and give a decision.
13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.
14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.
15. Please click the link below to fill up the Candidates Appeal Form.