Supervisory Management Skills – Leading, Coaching, Managing (Mandarin-Online)

In today’s business, a SUPERVISOR is not just a superior who manages the subordinates’ work and performance. The role of a supervisor is a very challenging one. Increasingly, more and more supervisors take on multiple portfolios as a Leader, Manager, Communicator, Motivator, Conflict Manager even Change Agent.

(Seminar is conducted in Mandarin)

 

Programme Objectives

 

1. By the end of the workshop, the participants will be able to:

2. Understand the multiple roles of a modern supervisor

3. Understand the skills needed to be an effective supervisor

4. Lead, motivate and coach staff

5. Communicate effectively and listen to their staff

6. Manage conflicts and build the team for greater work success

Programme Objective

Who Should Attend:

 

Experienced or new team leads, managers and senior managers.

Programme Outline

Upon completion, participants will be able to:

 

一位有实力的主管所扮演的多重角色
Multiple roles of an Effective Supervisor/Team Leader

 

克服在员工管理方面所遇到的挑战

Overcoming Work Challenges in Supervisory Management

 

订下目标与计划

Setting Shared Work Targets & Action Plans

 

表现评估讨论

Performance Appraisal Discussion

 

激励员工有更好的表现

Motivating Employees to achieve Better Results

 

辅导麻烦的员工

Counselling Difficult Employees

 

指导技巧

Coaching Skills

 

建立团队精神与冲突管理

Teambuilding & Conflict Management’

 

DURATION

 

1 day (9.00am ~ 5.00pm)

Programme Fee

SMF Member: $300

Non-Member: $350

Course fees before GST

 

Note that purchases of goods and services from GST-registered businesses will be subject to GST at 9% GST. The GST amount calculated will be based on full course fees.

 

Note: Eligible company may qualify for course funding

Pre-Requisites

Completed O-level and are able to speak, read and write in basic English
An applicant must be at least 18 years of age on admission to the programme.

Terms & Conditions

1. All notice of withdrawal must be given in writing before the issuance of letter of confirmation. Once confirmation letter is sent to participant, no cancellation will be allowed or penalty charges will apply.

 

If notice of withdrawal is received:

 

– At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.

– Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
– No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.

 

2. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
– Singapore Citizens or Singapore Permanent Residents
– Participants who have achieved at least 75% attendance and passed all required assessments

Full course fee will be charged to participants who fail to meet the above-mentioned criteria.

 

3. When a course is cancelled, fail to commence or fail to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.

 

4. Notice of change in participant’s name must be given in writing, not less than 5 days before the course commencement date.

 

5. SMF CCL reserves the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof.

 

6. SMF Centre for Corporate Learning Pte Ltd has a Data Protection Policy which provides more information about how we collect, use and disclose your personal data. Please click the link below to know more.
https://www.smfccl.sg/privacy/

Appeal Process

1. The candidate has the right to disagree with the assessment decision made by the assessor.

 

2. When giving feedback to the candidate, the assessor must check with the candidate if he agrees with the assessment outcome.

 

3. If the candidate agrees with the assessment outcome, the assessor & the candidate must sign the Assessment Summary Record.

 

4. If the candidate disagrees with the assessment outcome, he/she should not sign in the Assessment Summary Record.

 

5. If the candidate intends to appeal the decision, he/she should first discuss the matter with the assessor/assessment manager.

 

6. If the candidate is still not satisfied with the decision, the candidate must notify the assessor of the decision to appeal. The assessor will reflect the candidate’s intention in the Feedback Section of the Assessment Summary Record.

 

7. The assessor will notify the assessor manager about the candidate’s intention to lodge an appeal.

 

8. The candidate must lodge the appeal within 7 days, giving reasons for appeal together with the appeal fee of $108.00 (inclusive of 8% GST).

 

9. The assessor can help the candidate with writing and lodging the appeal.

 

10. The assessment manager will collect information from the candidate & assessor and give a final decision.

 

11. A record of the appeal and any subsequent actions and findings will be made.

 

12. An Assessment Appeal Panel will be formed to review and give a decision.

 

13. The outcome of the appeal will be made known to the candidate within 2 weeks from the date the appeal was lodged.

 

14. The decision of the Assessment Appeal Panel is final and no further appeal will be entertained.

 

15. Please click the link below to fill up the Candidates Appeal Form.

 www.smfccl.sg/appeal/

Need help? Get in touch with our team now.

Programme Key Information