Supervisory Management Skills – Leading, Coaching, Managing
In today’s business, a MANAGER / SUPERVISOR is not just a superior who manages the subordinates’ work and performance. The role of a manager / supervisor is a very challenging one. Increasingly, more and more managers / supervisors take on multiple portfolios as a Leader, Manager, Communicator, Motivator, Conflict Manager even Change Agent.
At the end of the training programme, the learner will be able to:
1. Understand the skills needed to be an Effective Supervisor
2. Lead, Motivate & Coach Employees
3. Manage Conflicts & Difficult Employees
Suitable for Managers, Supervisors and Team Leaders
1. Supervisory Management & Motivation
- Transition from Specialist Role to Supervisory Role
- The Challenges of being a New Supervisor
- The Multiple Roles & Expectations of an Effective Supervisor
- Best Practices in Supervisory Management
- Motivating Employees to Greater Performance
- Coaching Weaker Staff for Better Work Performance
2. The 5 Principles of Leadership
- The Principle of Goal Setting
- The Principle of Leading & Inspiring
- The Principle of Managing People
- The Principle of Persuasive & Assertive Communication
- The Principle of Empowerment
- Leadership in a Crisis
3. Communication & Conflict Management
- Giving Constructive Feedback & Appreciation
- Managing Conflicts & Negative Behaviour
- Handling Difficult Employees
- Teambuilding for Win-Win Outcomes
$560
*Course fees before GST
Note that purchases of goods and services from GST-registered businesses before 1 Jan 2023 will be subject to GST at 7%, and purchases on or after 1 Jan 2023 will be subject to GST at 8%.
Completed PSLE and are able to speak, read and write in basic English
or
Participants with the following competency ratings from the Employability Skills System (ESS) are eligible: Listening/Speaking Min. Level 3 Reading/Writing Min. Level 3 Numeracy Min. Level 3
1. All notice of transfer/withdrawal / deferment must be given in writing and submitted at least 2 weeks prior to course commencement.
2. An administrative fee of $60 (GST inclusive) will be imposed if notice is received less than 2 weeks.
3. If notice of withdrawal is received:
- At least 1 week before commencement of the course, a 20% of the full course fee will be charged. For government-funded course, a 20% of full course fee before funding will be charged.
- Less than 1 week before commencement of the course, a 30% of the full course fee will be charged. For government-funded course, a 30% of full course fee before funding will be charged.
- No show on the scheduled date, a full course fee will be levied. For government-funded course, a full course fee before funding will be charged.
4. For all government-funded programmes (WSQ & Non-WSQ), funding is only applicable to:
- Singapore Citizens or Singapore Permanent Residents.
- Participants who have achieved at least 75% attendance and passed all required assessments.
- Full course fee will be charged to participants who fail to meet the above-mentioned criteria.
5. Certificates or Statement of Attainment or Certificate of Attendance will only be issued to participants who have achieved 75% attendance and undergo assessment (if applicable).
6.When a course is cancelled, fails to commence or fails to complete under unforeseen circumstances, participant is allowed to defer the intake at no cost or withdraw from the course; under such situation, a full refund of the advance payment will be given.
7. Notice of change in participant’s name must be given in writing, 1no less than 5 days prior to course commencement.
8. SMF reserves the right to change the venue, cancel or postpone the event without prior notice and full refund will be given under such circumstances. Such modifications shall become effective immediately upon the posting thereof. Please approach your account manager for more queries.
